Return Policy
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions via our contact form.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please reach out to us via our contact form.
Returns Address:
Regency Fragrances
Allied Imports Ltd.
Allied House
Unit 804 Northwest Business Park Phase 3
Ballycoolin
Dublin 15
Ireland
Tel: +353 1 8809150/8809152/8809154
Fax: +353 1 8809156